Returns & Exchange Policies
Our policies are a guideline. We are always happy to hear from our customers and to give you best possible options.
Please feel free to contact Elmarie at our workshop:
T: +353 87 2987703
email – email@example.com
Online Returns and Exchange Policies:
National Returns Please contact us for details at firstname.lastname@example.org
We would ask you to return the items as sold, with a valid receipt and within 14 days for a full refund.
If you are happy to exchange the items, please return them to us as sold with valid receipt within 30 days.
For exchanges we can arrange collection and delivery at a cost of €15 for National deliveries. (We would ask the customer to ensure the pottery is securely packed before collection. It is not the responsibility of the courier to pack the pottery)
For international customers, the cost of returning the pottery will be at your own expense.
Online Purchases – For items deemed faulty or damaged:
If an item arrives damaged, please email a photograph of the broken piece, along with a picture of the box it arrived in, within 2 days of delivery and we will be happy to send you a replacement.
All items broken or damaged during shipping/delivery will be replaced at no additional costs.
If the piece is a unique one/off piece and we are unable to replicate it then we will be happy to offer an alternative piece to the same value or a full refund.
If an item is deemed faulty, please report it to us within 7 days of purchase for a full exchange or a credit note.
For faulty items – we can arrange National collection for you (We would ask the customer to ensure the pottery is securely packed before collection. It is not the responsibility of the courier to pack the pottery) or if you are outside Ireland we would ask you to arrange your own return, include a copy of the receipt of delivery and we will refund the cost of the return.
Shop Returns and Exchange Policies:
We would ask you to return the item as sold with a valid receipt or a gift receipt within 10 days, for a full refund.
We would ask you to return the item as sold with valid receipt within 15 days for an exchange or a credit note.
The cost of returning the pottery will be at your own expense.
Shipping & Delivery
A contact number and an email address is required for all deliveries.
If the customer is not at home or unable to accept delivery they are liable for the costs incurred.
We advise to supply an address where there is someone available Mon-Fri during working hours.
Signature is required on all deliveries.
Shipping rates 2020
Shipping rates are:
- Ireland: €9.5
- United Kingdom: €20
- Belgium, Denmark, France, Germany, Luxembourg: €28
- Finland, Italy, Portugal, Spain: €38
- USA, Canada: €55
- Rest of the World: €55
When will I get my order?
We aim to dispatch orders within 5-7 days.
As soon as your order is on the way to you we’ll send you a confirmation email and if it’s with a courier we will send email with a tracking number.
Please, could you make sure to give us a valid email address and telephone number when you order – if there are any issues that could affect your delivery, we’ll need to be able to get in contact with you quickly.